Shipping & Delivery Policy

At Jeff & Angela Toronto, we aim to process and deliver your order as quickly and smoothly as possible. This policy outlines how our shipping and delivery procedures work.

1. Order Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

2. Shipping Time

Estimated delivery time is typically:

  • 3–7 business days, depending on your destination

Delivery times may be affected by:

  • Seasonal high-volume periods

  • Customs clearance delays

  • Local postal handling times

These variables are outside of our control, but we do monitor shipments where possible.

3. Shipping Origin and Customs

All orders are shipped directly from our fulfillment partner in China.

Depending on your country’s import laws, customs duties or import taxes may apply.
These costs are the responsibility of the customer and are not included in the product price or shipping fees.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Package weight or size

  • Shipping method selected

All shipping costs will be clearly displayed before payment is completed.

5. Responsibility After Shipment

  • If the tracking information shows the package as delivered, responsibility transfers to the customer, even if the package cannot be located.

  • Ensure that your shipping address is accurate when placing your order.

  • Address corrections must be reported within 24 hours after the order is placed.

We are not responsible for delayed or lost shipments caused by:

  • Incorrect address details

  • Courier or postal service errors

  • Customs or import inspection delays

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: info@jeffangelatoronto.com
Business Name: Jeff & Angela Toronto